NHTSA Complaint #11685750 — 2014 HYUNDAI SONATA

Hello, I brought my 2014 Hyundai Sonata (approx. 73,000 miles) to an authorized Hyundai dealership (MotorWorld Hyundai, Wilkes-Barre, PA) on August 4, 2025, for Recall 162 (NHTSA 17V-226) due to audible engine knocking. I reported the noise when dropping off the vehicle. The dealer claimed the engine passed the inspection but did not provide any documentation confirming that the required bearing test was performed. They said the issue might be from the top of the engine (possibly the timing chain) and wanted to charge $800 to disassemble the engine, with a repair estimate of $2,900. The reason they wanted to disassemble the engine is because after an initial diagnosis for $160 they discovered the noise is not from the timing chain. Besides, it would be extremely unusual for the issue to be a timing chain at 73k. I later learned from Hyundai Customer Care that the recall still shows as “Incomplete” in their system, meaning the inspection was never properly submitted. I'm conerned that the recall was not properly performed or submitted (why does it still show "incomplete" if they insepcted it and it passed?) and that the symptoms may still indicate the exact defect covered under Recall 162 (rod bearing knock), I believe I was denied proper remedy (in a less polite way - I think they flat out lied to me about the real issue) and I was pressured toward expensive non-recall repairs without conclusive diagnosis. My understanding is that getting a diagnosis for a timing chain shouldn't cost anywhere near $800. I am requesting NHTSA review this situation to ensure Hyundai fulfills its federally mandated recall obligation. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)