NHTSA Complaint #11685726 — 2014 JEEP GRAND CHEROKEE

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 20V699000 (ENGINE AND ENGINE COOLING), and the vehicle was repaired; however, the failure occurred. The contact stated that coolant had leaked onto the driveway. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the radiator was fractured. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was determined that the EGR cooler failed (Exhaust Gas Recirculation) and there was coolant intrusion into the oil. The contact was informed that the EGR cooler needed to be replaced, along with the coolant bottle, the upper and lower radiator hoses, and possibly the high-pressure fuel pump. The vehicle remained at the dealer unrepaired due to the cost. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The contact was informed that the recall repair was completed with an upgraded part. The failure mileage was approximately 173,000.