NHTSA Complaint #11685696 — 2017 JAGUAR XE

The contact owns a 2017 Jaguar XE. The contact’s wife stated that while driving at approximately 25 MPH, the vehicle unexpectedly accelerated. The brake pedal was depressed; however, the vehicle failed to respond, and no warning lights were illuminated. The vehicle accelerated to an unknown speed, causing the contact’s wife to veer off the roadway and collide with a tree, where it came to a stop. The contact’s wife reported that the engine compartment caught fire upon impact and that the air bags deployed. As a result of the crash, the contact’s wife sustained a spinal injury and bruising. The fire was extinguished by the local fire department. A Police and fire report was filed, and both report numbers were provided to the contact. The vehicle was not towed. The vehicle was towed and destroyed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,455.