NHTSA Complaint #11685560 — 2020 HONDA RIDGELINE

My 2020 Honda Ridgeline has an Auto Idle/Start system. The truck engine turns off when it stops, then automatically turns on when brake is released or gas pedal pressed. There was a Honda notice issued that the system may not automatically restart. A fix (software update) from Honda was implemented on my truck on 03/29/23. This "fix" did not work. On 09/05/25 at 1:25 pm I pulled up to an intersection. The Auto Idle system automatically turned off the engine as intended. About 2 minutes later, when the brake was released and gas pedal pressed, the engine did not restart. The truck stalled. Various efforts (~ 1 minute of panic) ensued to start the engine. Eventually, put the truck in park, waited, then started the engine. This situation occurred during high traffic at a busy intersection. It caused other drivers to take risks pulling out in front of other cars to get around my stalled vehicle. It was a very dangerous situation. A class action lawsuit was filed against Honda about this. Honda claims their software update fixed the problem. My scary experience shows that it did not fix the issue. Their auto idle/start system is simply unsafe. Also, it is not possible to permanently disable it.