NHTSA Complaint #11685543 — 2019 GMC TERRAIN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11685543
Vehicle 2019 GMC TERRAIN
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

Two weeks ago I was driving on the highway. My car felt fine. No warning light the dashboard. Suddenly I receive a notification on my dash stating “engine speed reduced” and my check engine light went on. My car at this point still feels fine, not shaking, no smoke, etc. I’m on the highway and not in a safe position to pull over. 2 minutes later I receive another notification on my dash stating “service breaks”. I immediately tap my brakes to check and they are stiff. I let off the gas as I was approaching the exit and begin pumping my brakes. They continue to be stiff. Luckily there was no one I front of me as this exit led to a rotary. I was able to coast around the rotary and into a parking lot where I attempted to push the E- break which did not work. My steering tightened and then my car died. I have the car towed to GMC where I bought the vehicle. Am told I will be charged a diagnostic fee and they will let me know what they find before repairs are made. I receive a call back the following day stating “the vacuum pump exploded causing you to loose brakes”. I was told “the vacuum pump and repairs would be about $1,200. BUT they could not guarantee that once the vacuum pump was removed, there wouldn’t be more debris and destruction to the cam shaft and engine”. We asked they continue with the diagnostics and check the engine for debris. We receive a call back stating “the vacuum pump exploded and there are shards of medal debris in your engine”. Recommendations are that I need a new engine as "the vacuum pump explosion caused catastrophic damage to the engine". My safety and the safety of other innocent drivers on the highway were put in extreme danger! I lost all break control, power steering, and emergency break control. I had minutes from the time the first warning alerted to the time I lost complete control of the car. This is a known issue with GM Motors specifically made between 2016-2019.

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