NHTSA Complaint #11685475 — 2021 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11685475
Vehicle	2021 FORD EDGE
Component	POWER TRAIN
Date of Incident	March 1, 2025
Date Filed	September 6, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I bought the car in October of 2024 with 92,000 miles. Around 99,000 miles or so it started running kinda rough drove like it had less power and is shifting hard. It affected the drivability of the car. I took it to the ford dealership and they quoted me $5,200 for a torque converter. The car is out of warranty and I cannot afford to fix it and I still owe money on the car. If I knew this was going to be an issue I would not have bought the car. I currently have 107,000 miles on the car and the issue is only getting worse.

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