NHTSA Complaint #11712275 β€” 2021 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11712275
Vehicle 2021 FORD EDGE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

In Late October 2025 my 21 Edge started having issues at 35-40mph, seemed to be jerking while accelerating. No Dash/Check engine lights. I took the vehicle to the Dealer that I bought it from and I was told that it was the ERG Valve, we replaced that and it is still having the exact same issue. We took the vehicle to another Ford Dealer and they told us it is the Torque Converter and they want $5700.00 to fix it. The vehicle only has 70k miles on it. This is just past factory warranty and FORD is not willing to help with cost. The Part to fix this is only $300 and they are charging all of that in labor for a known and common issue with their vehicles. Now, I had just bought this car from the first Ford Dealership in April 2025 and I am already at this much of a loss.

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