NHTSA Complaint #11685122 — 2018 HONDA ACCORD

The contact owns a 2018 Honda Accord. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle stalled. The contact stated that several warning lights were illuminated. In addition, the contact stated that all the warning lights turned off, however the check engine warning light remained illuminated. The contact stated that the failure had occurred while the contact's children were inside the vehicle. The vehicle was taken to an independent mechanic, where it was unofficially diagnosed with fuel pump failure. The contact was advised to contact the dealer because there was a recall for the fuel pump. The dealer was made aware of the failure; however, the contact was informed of a diagnostic fee to perform a diagnostic test. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 112,500.