NHTSA Complaint #11678721 — 2018 HONDA ACCORD

The contact owns a 2018 Honda Accord. The contact stated while driving at an undisclosed speed, the vehicle stalled, and several unknown warning lights illuminated. The contact attempted to drive the vehicle off the road, and the engine seized. The contact stated that the failure had occurred while driving on a busy highway. While attempting to restart the vehicle, the vehicle failed to start. The contact stated that due to the failure, the vehicle was almost involved in a crash. The contact stated that drivers were shouting and were very aggressive. The contact was concerned for his safety and considered calling the Police for assistance. The two nearby drivers attempted to jumpstart the vehicle and assisted with pushing the vehicle off the road. The tow truck arrived on the scene and attempted to jumpstart the vehicle, but the vehicle failed to start. The tow truck driver determined that the vehicle failed to start due to a possible fuel pump failure. The vehicle was towed to the dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The contact stated that the vehicle was towed to an independent mechanic and was diagnosed with fuel pump failure. The contact was advised to tow the vehicle to the dealer. The vehicle was towed to the dealer and was repaired; however, the contact was not informed of the cause of the failure until after the repair was completed. The contact requested the diagnostic information and was informed that the failure was fuel pump failure. In addition, the contact stated that an unknown gasket needed to be replaced and there was evidence of a coolant leak. The contact stated that because of the failure the vehicle was towed three times. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 88,630.