NHTSA Complaint #11684722 — 2019 INFINITI QX50

The contact owns a 2019 Infiniti QX50. The contact stated that while operating the vehicle, there was an abnormal whining sound coming from the engine compartment. The vehicle hesitated and shuddered while attempting to accelerate. The vehicle was taken to the local dealer who diagnosed that the whining sound was caused by a faulty VTC actuator, and the actuator needed to be replaced. The vehicle was not repaired. The contact later received a recall letter for NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. After examining the vehicle, the contact was informed that no metal shavings were found in the oil pan and no repairs were performed. The manufacturer was notified of the failure. The failure mileage was 95,000.