NHTSA Complaint #11684711 — 2022 KIA TELLURIDE

The vehicle experienced catastrophic engine failure due to burning oil. At no point did warning lights or alerts appear on the dash. This failure occurred well within the terms of Kia’s 10-year/100,000-mile powertrain warranty. I was informed by the dealer that warranty coverage is being denied because I do not have every oil change or service record available. I want to emphasize that under the Magnuson-Moss Warranty Act, Kia cannot deny warranty coverage solely due to lack of receipts unless Kia can prove that the absence of maintenance directly caused the failure. Premature engine failure due to excessive oil consumption is a known defect and not the result of neglect. Kia is refusing to replace the engine, the vehicle has been at the dealership for 3 weeks now with no resolution.