NHTSA Complaint #11684693 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 70 MPH, the front driver's side door keypad ejected from the vehicle. The vehicle was taken to the local dealer, and the keypad was replaced. The contact stated that approximately four years later, the failure reoccurred. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted or notified of the failure. The failure mileage was 74,913.