NHTSA Complaint #11684638 — 2013 HYUNDAI ELANTRA

On August 9, 2025, my 2013 Hyundai Elantra suffered catastrophic engine failure while driving. The engine seized, creating immediate danger on the road. This vehicle is under NHTSA Recall 23V651000 (Hyundai Recall 251), which warns of fire/engine compartment risks both while parked and driving. Hyundai denied my claim, citing a vendor report that found “no thermal damage” to the ABS wiring. However, the dealer’s inspection confirmed internal engine failure with thermal damage, and I directly witnessed flames. The recall does not require ABS wiring itself to burn , it covers the broader safety hazard of fire and failure, which is exactly what occurred. In addition, Hyundai tried to shift blame onto owner maintenance. Their own recall language acknowledges failures occur due to the defect, not neglect. Furthermore, the handling by Hyundai’s case managers was unacceptable: my case was transferred without notice, calls were ignored, and I was left without clear instructions or remedy while my vehicle was disabled. I have attached the denial letter, the dealer report, the recall notice, and proof of maintenance. I request NHTSA review Hyundai’s mishandling of this recall obligation and require them to provide remedy and compensation