NHTSA Complaint #11684479 — 2014 FORD F-150

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11684479
Vehicle	2014 FORD F-150
Component	POWER TRAIN
Date of Incident	June 9, 2025
Date Filed	September 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

My truck was recalled. Software updated to correct a sudden downshift to 1st. The software update did not correct the problem. The software update was done TWICE. The Dealer said: "Software update doesn't always fix the sudden downshift problem, unfortunately. You will have to pay to correct the sudden downshift problem. Replacing the rails should fix it. Estimate repair would be about 1300.00 " It ended up costing me $1246.79 to repair the "sudden downshift" (which was the reason for the Safety Recall Notice 24S37 / NHTSA Recall 24V444, in the first place) Ford should be forced to reimburse me for paying for the powertrain Safety Recall 24V444, as the software download didn't work and doesn't always work, despite Ford's knowledge of this issue. Their responsibility doesn't end there. I called Ford Customer Service, and they were not helpful.

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