NHTSA Complaint #11684414 — 2017 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11684414
Vehicle 2017 CHRYSLER PACIFICA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I do all routine maintenance on my car and do my standard oil changes on time. I only have 80K miles on my car and may now have a head gasket issue. I have seen many online posts that there are many users that have experienced this issue and some looking to possibly do a class action law suit. Has this issue been looked into as a potential recall? When speaking with the dealership I advised that my check engine light had come on and I took it to my local repair shop and the code indicated it was either a coil or spark plug that needed to be replaced. My repair shop checked and it was the spark plug that needed replacing. The car was fine for 2 weeks then the engine light came on again. When speaking with the dealership they said that yes the code will usually first present as a coil or spark plug and the engine light stops blinking since it assigned a code. So that is why my engine light went off but now came back on. I am not sure why this should not be addressed by the manufacturer if so many people are having this issue with a head gasket issue with such low mileage. This repair is going to cost 1k-4k to fix which is ridiculous in an engine that is maintained and has only 80K miles.

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