NHTSA Complaint #11684393 — 2019 FORD RANGER

The contact owns a 2019 Ford Ranger. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission shuddered abnormally. In addition, while driving approximately 45 MPH, the vehicle drove without issues. No warning light was illuminated. The vehicle was taken to the dealer, and the failure was diagnosed as an internal transmission pump failure. The contact was informed that the transmission pump needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the manufacturer was aware of the failure; however, the repair was not covered under the recall. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.