NHTSA Complaint #11684328 — 2012 KIA SEDONA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11684328
Vehicle 2012 KIA SEDONA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

There is a continuous leakage of oil from my van even after the dealer replaced valve cover gasket . When I complained they said it was the leftover oil. After a month again I complained . Then they re-checked and said it is my car's timing cover reseal leaking . Again after few days I had to complain as there was a leak. I got the same standard reply of leftover uncleaned oil is the cause. Few weeks later I took the van to them and they said they thoroughly cleaned and there won't be any leak. I sent them pictures of oil drops underneth the car like I did on earlier occassions. On August 11th this year they checked the car after my complaint and said there was no active leak. On 30th of this month I sent them the pictures of leaked oil spots which they are going to check on 18th September!. Since I got my first appointment on January 19 2025 I took the vehicle to the dealer 5-6 times. In between I complained to them about failure of door locks and wiper blades. They said they were fine and had no issues. A week ago passenger side door lock stopped working often . I took to a mechanic store run by AAA. Their response after few days was that the electrical system was failing due to bad alternator as the battery got depleted. They recommended me to the dealer again. I was searching google and realised that an oil leak can cause alternator to go bad leading to electric failure and even fire accidents. On [XXX] I noticed red flashing sign of alternator and some other (?) after 2 minutes drive from home. So I immediately turned back and went home and parked the van in the garage and waiting for September 18 for an inspection by the dealer. Last week drove to St Louis from Lexington, after the dealer confirmed there was no oil leak. In all their reports they mentioned vehicle is in good health! Each time when I sent a picture of a leak I requested managers at the receiving desk to park at a clean place and check the leak which they never did. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

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