NHTSA Complaint #11414576 — 2012 KIA SEDONA

REPORTED AS FAR BACK AS AND PAID FOR REPAIR OF BOTH SLIDING DOORS STARING IN 2015-2021 DOORS AT FIRST WOULD NOT OPEN ON BUTTON PRESS NO MATTER WHICH BUTTON USED KEY FOB OR INSIDE VEHICLE HAD TO FORCE PULL THE HANDLES TO OPEN AND EVENTUALLY TO CLOSE. JUST A WEEK AGO APRIL 2021 WHILE TAKING MY ELDERLY MOTHER TO STORE WHILE PARKED AFTER LEAVING THE STORE, THE PASSENGER SIDE SLIDING DOOR STUCK IN THE OPEN POSITION AND NO AMOUNT OF FORCE NOR BUTTON PUSH WOULD CLOSE IT. IN MARCH OF 2021 I RECEIVED NOTIFICATION FROM KIA OF LIMITED WARRANTY EXTENSION (WTY018) WHICH SPECIFICALLY LISTS POWER SLIDING DOOR LACTCHING FOR 2011 TO 2014 SEDONA'S. I REPORTED THE DOOR NOT CLOSING AT ALL WHICH HAPPENED ON A SATURDAY WHEN PARTS WAS LIKELY CLOSING FOR THE DAY AND WHEN I FINALLY GOT THROUGH TO THEM ON MONDAY DROPPED THE CAR OFF TO MY SAME KIA DEALERSHIP THAT HAS DONE ALL OF THE REPAIRS AND PLACE OF PURCHASE THEY LOOKED AT THE VEHICLE AND INFORMED ME THEY WERE NOT SURE THE ROLLER WAS COVERED UNDER THE WARRANTY AND I WOULD BE CHARGED $750 AND ONLY THE THE LATCH AND MOTOR OF THE DOOR WAS COVERED (ALL PARTS OF THE SAME MECHANISM) I DECLINED THE REPAIR BEING THEY WANTED ME TO PAY RENTED MY OWN OUT OF POCKET RENTAL FOR A WEEK BECAUSE I AM AN ESSENTIAL WORKER WHILE I CONTACTED KIA CORPORATE DIRECTLY BY PHONE WITH MY ISSUES AND HOW RUDE THEY WERE TRYING TO EXPLAIN HOW PARTS OF THE DOOR WOULD NOT BE COVERED THE CAR IS UNDRIVABLE BEING THE DOOR REMAINS OPEN GOING INTO WEEK TWO OUT OF MY OWN POCKET I FINALLY GOT SOMEONE FROM CORP TO ACKNOWLEDGE SOMETHING IS WRONG AND WAS TOLD THEY WOULD FIX IT IN "GOOD WILL" FOUR DAYS AGO I AM STILL WITHOUT A CAR WHILE THEY WAIT FOR PART THEY NEEDED AND CALLED BACK TODAY TO CORP WHO CALLED THE DEALER AND SOMEHOW PART CAME IN "LAST NIGHT" BUT THEY CAN'T PICK UP TILL MONDAY TO FIX AGAIN I AM WITHOUT MY CAR AND WORK FOR THE COUNTY TAX ADMIN OFFICE.