NHTSA Complaint #11684279 — 2025 HYUNDAI TUCSON HYBRID

I purchased a brand-new Hyundai vehicle on [XXX] from Dublin Hyundai. Since purchase, the vehicle has exhibited repeated, serious defects that compromised the safety of my [XXX] baby and family. Timeline of Events: [XXX] – Vehicle purchased new. Safety concerns arose within weeks of ownership. July 16, 2025 – Vehicle dropped off for major issues: camera display failures, heads-up display malfunctions, and random security errors. Vehicle remained in service for over two weeks. August 2, 2025 – Returned with the check engine light on and a scratch on the deck. August 3–4, 2025 – Dropped off again; dealership instructed that the fuel level must remain between 50–70%. August 11, 2025 – Dropped off again; a loaner vehicle provided was unsafe — gear shift failure, body control system errors, infotainment failure, and inability to lock the vehicle. This put my baby’s safety at direct risk as the loaner could not be secured or reliably driven. August 19, 2025 – Vehicle returned with new scratches and multiple issues still unresolved. Late August 2025–Present – Vehicle was relocated to San Jose without my consent. I only know its location from the Hyundai app, which frequently alerts: “Battery level is below normal. Please check that vehicle lights and accessories are switched off to avoid battery drain.” I have not been provided proper updates from Hyundai or the dealership. Safety Risk: Repeated mechanical and electronic failures in both the new vehicle and the loaner. Vehicle is unreliable, unpredictable, and unsafe for transporting a young child. Manufacturer and dealer have failed to provide a safe, operable vehicle despite multiple repair attempts. I am filing this complaint because these issues pose a serious safety risk to me, my infant child, and other drivers on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)