NHTSA Complaint #11684188 — 2025 HONDA CR-V

On April 7, 2025, we bought a new 2025 Honda CRV EX. After driving it for a few weeks, we noticed that the Collision Mitigation Braking System (CMBS) is not functioning. And another safety feature, the Forward Collision Warning (FCW) system is visual only (not audible) and appears only when our vehicle is 5-6 feet from a vehicle in front. Obviously, this distance is insufficient to properly react in order to avoid an accident. According to the car manual, “the CMBS system can assist when it determines there is a possibility of your vehicle colliding with another vehicle in front…an oncoming vehicle in front, a pedestrian, or someone riding a bicycle. CMBS is designed to alert you when the potential for a collision is determined, as well as assist in reducing speed, avoiding collisions, and reducing collision severity.” With regard to the non-functioning CMBS, we brought the car back to the dealer several times to check on the lack of this system, but their service department could not detect the CMBS system either. They tested other new Honda CRV EX models and even in those cars they could not detect the CMBS system. On June 16, 2025 (received June 18), we sent a letter to Honda headquarters (see attached) asking their assistance in addressing this deficiency. We followed up with 2 phone calls on July 25 and August 13. Unfortunately, to no avail. No response received. From a safety point of view, we are concerned by the lack of the CMBS feature as well as the short distance warning of the FCW system.