NHTSA Complaint #11712154 — 2025 HONDA CR-V

January 18, 2025 Subject:  Request for Review – Windshield Crack on 2025 Honda CR-V Hybrid Dear Honda Customer Relations Team, I am writing to respectfully request a review of a windshield issue on my wife’s Subject 2025 Honda CR-V Hybrid, which we purchased new in the summer of 2025. The vehicle currently has approximately 16,000 miles. Recently, a crack developed in the windshield measuring roughly four inches in length. The crack originates at the driver-side edge near the frame and began with a very small divot. There is no visible impact crater or evidence of damage from a foreign object. Based on its location and appearance, I believe this may be consistent with an stress-related edge crack rather than road debris. Our local dealership has declined coverage, which I understand may be standard procedure at the dealership level. However, given the vehicle’s age, mileage, and the nature of the crack, I am respectfully requesting that Honda Corporate review this matter for possible warranty consideration or goodwill assistance. My wife and I have been Honda owners for over 20 years. We have consistently chosen Honda vehicles for their quality and reliability, and we have also purchased Honda vehicles for our children, who continue to drive them today. Our loyalty to the Honda brand has always been rooted in trust—trust in engineering, and trust in standing behind the product. I am not seeking special treatment, only a fair review of the circumstances. We value Honda and hope to continue that relationship for many years to come. I have attached four photographs of the windshield, including both full-view and close-up images of the crack for your review.  Thank you for your time and consideration. I appreciate your review and look forward to your response.  Sincerely, [XXX] [XXX] 
 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)