NHTSA Complaint #11684098 — 2013 FORD F-150

On 8/2/25, driving home after dinner with the family my 2013 F150 did hard downshift and the service light came on so went to an auto store for the code. It was the code 19SO7 which turned out to be a software OSS update that was under a recall. Took truck to Ford to do recall and they stated that they did a software update. After picking up the truck we are still having the same hard downshift but now it flashes my airbag light and I loose dash information. Truck was taken back in and Ford says it’s another code with no check engine light but stating that it’s the lead frame issue which was a part of a recall associated the hard downshift safety issue. Dealership reached out to Ford Customer Satisfaction Program because there was a campaign (19N01) that’s still up on their site that would take care of the faulty lead frame associated with the recall. However, Ford denied assisting this safety hazard due to the time they had in the campaign which was 10 years/150,000 miles. The truck is under 95,000 miles. The truck cannot be safely driven, the original problem I took the truck in for, which was a safety recall, is not resolved and worse than when I took it in.