NHTSA Complaint #11683952 — 2017 FORD ESCAPE

Please reference the following vehicle and review the two attached documents which are all listed below: 2017 Ford Escape Black Style: SE 4dr SUV AWD (1.5L 4 cyl. Turbo 6A) VIN: [XXX] Style: SE Sport Utility 4D Engine: 4-Cyl, EcoBoost, 2.0T Transmission: Auto, 6-Spd w/SelShft Drivetrain: 4WD Documents: 1.CedarCity.7.10.23.pdf; and 2.SunsetTransmission.8.12.25. On [XXX], we purchased the captioned 2017 Ford Escape VIN: [XXX] from Sunset Ford on with 73,912 miles on the odometer. In the subsequent 3.5 years, the car has been driven primarily on flat roads in St. Louis and Los Angeles and has had regular oil changes and maintenance. On Monday, [XXX], the Escape’s transmission began grinding and broke down near Cedar City Utah. It was subsequently towed to Cedar City Auto Repair & Maintenance where with only 99,436 miles on the odometer, it was diagnosed with a broken fly wheel and Ring Gear Assembly and subsequently repaired for $1,908.70 (Please review 1.JPEG, 2.JPEG, 3.JPEG, 4.JPEG & CedarCity.7.10.23.pdf.) The Escape performed adequately for the next 26 months. However, on Sunday, [XXX], the transmission began grinding again after only an additional 21,000 miles. It was towed to SUNSET TRANSMISSION on 8/12/25, where it was determined the Escape needed a new torque converter, a full transmission rebuild and a new transmission rebuilding kit, despite having only 121,361 miles on the odometer. These repairs cost $3,742.05. (Please review SunsetTransmission.8.12.25.pdf.) As you know, manufacturing quality has been an issue for 2017 Ford Escape’s. The NTSB has previously issued recalls relating to the Transmission Shifter Cable Bushing. In the last two years, we have spent $5,650.75 on our Escape with only 121,361 miles on it. This is unacceptable and we should be entitled to compensation for Ford’s shoddy manufacturing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)