NHTSA Complaint #11683889 — 2014 FORD F-150

The contact owns a 2014 Ford F-150. The contact stated that while driving approximately 60 MPH, the transmission unexpectedly downshifted. The contact stated that the RPM was raised above 3,000 RPM. The contact stated that no warning light was illuminated. The contact started to pull over, and the vehicle started driving, and the transmission was shifting normally. The contact stated that the software update for NHTSA Campaign Number: 24V444000 (Power Train) was performed several months prior to the failure. The contact stated that the vehicle had never experienced an unexpected downshift failure prior to the software update. The vehicle was taken to a local dealer to be diagnosed, and it was determined that the transmission lead frame module needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 160,000.