NHTSA Complaint #11683782 — 2023 HONDA CR-V

Subject: Vehicle Theft Due to Security Vulnerability – 2023 Honda CR-V Hybrid Vehicle Information: • Make: Honda • Model: CR-V Hybrid AWD • Year: 2023 Description of the Problem: I am reporting a serious security vulnerability in my 2023 Honda CR-V Hybrid, which was stolen [XXX] from a residential parking lot in Bayside Queens, NY. The theft occurred despite the vehicle being locked and parked in my parking area. The theft method likely involved bypassing the CAN bus system, a known vulnerability in modern vehicles. Honda later issued a product improvement notice regarding enhanced anti-theft software, which I received(8/26/25) after the incident. This suggests that the manufacturer was aware of the security flaw but did not proactively notify owners or offer preventive upgrades before thefts occurred. Will Impact: • Financial loss due to theft and insurance deductibles • Emotional distress and ongoing safety concerns • Time-consuming police and insurance procedures • Lack of timely manufacturer support or warning • Police report (NYPD case number: [XXX]) I urge NHTSA to investigate the security vulnerabilities in Honda CR-V Hybrid models, particularly regarding CAN bus access and lack of proactive anti-theft measures. I also request that Honda be required to issue formal recalls or mandatory software updates to prevent further thefts asap. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)