NHTSA Complaint #11683545 — 2023 CHEVROLET TAHOE

I purchased a brand-new 2023 Chevrolet Tahoe. One of the key reasons for choosing this vehicle was its built-in safety and connectivity features, including the OnStar system. I also pay more than $50/month for an OnStar subscription, trusting that the service would provide essential safety functionality. Recently, the OnStar system in my vehicle stopped working. I received no warning, no service bulletin, and no notice from GM or OnStar of thhe failure or that this was a known issue. Upon diagnosis, I was informed that the OnStar module had failed and would need to be replaced—at a cost of $822 out of pocket. OnStar is a core safety feature that GM actively promotes as part of the vehicle’s value and security. For such a critical system to fail in a vehicle that is barely two years old is unacceptable. I believe this constitutes a product defect that GM/OnStar should be held accountable for, especially since multiple consumers are reporting similar issues on public forums. Most of all I had no indication in the vehicle of the failure; there was no check engine or issue light indicating a failure. When I called onstar the only explanation I got was that I should have noticed that the onstar light was out. That’s not sufficient for a safety item you expect to work like the breaks.