NHTSA Complaint #11714438 — 2023 CHEVROLET TAHOE

I purchased a 2023 Chevy Tahoe in Oct 2025. Since then, I have been trying to figure out how to set up the myChevrolet app. The OnStar button doesn’t work so I called OnStar. After multiple calls, they told me that the account is linked to the previous owner and can’t be transferred because of a faulty telematics communications module. The faulty module is also causing the clock to run slow, which indicates battery drain is beginning. The OnStar module failure poses a huge safety and privacy risk. Safety concerns include battery failure that can cause me to be stranded and the fact that the previous owner has the ability to start my vehicle at any time, even while parked in my garage posing a risk to my family’s health/life with trapped carbon monoxide building up. Privacy concerns include the previous owners ability to track my vehicle, lock and unlock doors, access my contacts, call log, location, and more. This is a significant risk. The dealership should not have sold me a vehicle with a defective module without repairing it and now refuse to fix it. This should have been included in GMs factory recall for 2023 Tahoe TCU’s or a new recall should be issued. Consumers should not bear the burden to fix a widely known safety, health, and privacy risk.