NHTSA Complaint #11683497 — 2012 KIA SOUL

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11683497
Vehicle 2012 KIA SOUL
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I had some work done on the drive train of my car by a local mechanic. When I picked up the car, the Brake light and the Low Tire light were on. I asked the mechanic to see about getting them turned off. He came to me a bit later, said they tried to replace a fuse connected to these sensors, and the fuse blew out a small flame when they tried to start the car. He looked it up and discovered there was a recall on this very fuse from Kia (I never received a notice), and he had the car towed to the local dealership. They are refusing to correct the issue because they said he messed it up, and therefore they are not liable. They are wanting to charge me several thousand dollars to fix the problem. This seems completely insane because were it not for their faulty equipment, none of this would have happened. They are also refusing to perform a recall on the ABS system, claiming that someone has previously worked on it. Unless they did it before I bought the car in 2017, no one has worked on the ABS system. Again, they are trying to charge me $2000+ to fix this issue on top of the other.

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