NHTSA Complaint #11683253 — 2022 GMC SIERRA 1500

Recall Number N242490120 was performed in April 2025 at: Rivard Buick GMC, Tampa, Florida, Phone # 813-620-6500 The Grille was inspected and repaired with adhesive to reinforce the plastic tabs to the grille so it would not detach and cause a safety issue when driving. This recall was performed before we purchased the vehicle and we are located in Oklahoma City, OK. The vehicle has been listed for sale at our car dealership in Oklahoma City and had to have multiple Warranty Repairs at GMC/Chevy over the summer. We Sold the vehicle on [XXX] to a customer: [XXX] and he was driving the vehicle and the Grille detached and fell off the vehicle while driving. The Grille hit his hood and windshield and caused damage. He could have had an accident when the grille detached from the front of the vehicle. We dropped the vehicle off at Bob Howard GMC on 8/26/25 and they said since the recall has been performed that it is not covered and nothing they can do about fixing it under Recall or Warranty. We reached out to GMC Customer Service 1800 # and they told us the same thing, and we would have to repair it out of pocket. I find this extremely unprofessional and avoiding taking care of the issue that should have been taken care of the first time. The part is faulty and part of the Recall to be repaired or replaced properly so this hazardous part does not cause a problem while driving and that is exactly what happened even after having the recall taken care of at GMC. We at La Raza Motors Inc. have inspected the vehicle/Grille and upon discovering the previous recall/repair that was performed at Rivard Buick GMC in Tampa, Florida, the Grille was not properly repaired and not up to standard. This part should have been replaced instead of repaired. [XXX] retrieved the broken/detached Grille after it detached to see what had happened and we have pictures. No police report was made at the time of the incident. No lights or warnings were on at the time of the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT