NHTSA Complaint #11719130 — 2022 GMC SIERRA 1500

The vehicle is subject to Safety Recall N252494001 (NHTSA Campaign 25V-274) due to manufacturing defects in the engine crankshaft and connecting rod bearings. • Component/System Failed: The 6.2L V8 (L87) engine crankshaft and connecting rod assembly. The engine is available for inspection upon request. • Safety Risk: The defect can cause catastrophic engine damage and sudden loss of propulsion while driving, significantly increasing the risk of a crash. • Dealer/Manufacturer Confirmation: The problem was confirmed via the issuance of Safety Recall N252494001. A dealership inspection was performed previously as part of the recall. • Warning Signs/Symptoms: Common symptoms include engine knocking, check engine lights, and hesitation before sudden failure. The Issue with the Remedy: Federal law (49 U.S.C. § 30120) requires manufacturers to remedy safety defects "without charge". As a permanent safety remedy for this defect, GM has mandated a switch from 0W-20 to 0W-40 (dexosR) oil for the life of the engine to prevent bearing failure. However, the dealership and manufacturer are refusing to provide this mandated safety spec change without an ongoing $85 surcharge per oil change. While they performed the initial "inspection" oil change for free, they are now using the recall-mandated spec change to create a financial burden on the consumer. Because 0W-40 is now the mandatory factory requirement to prevent the safety defect, charging a premium for it constitutes a failure to provide the recall remedy "without charge." General Motors refuses to offset this cost, effectively penalizing the owner for a manufacturer safety defect. The dealership is also failing to honor my Platinum Wrap warranty and GM Prepaid service contract to perform the continued oil changes without additional charges.