NHTSA Complaint #11682530 — 2020 HONDA ODYSSEY

The forward-facing camera and/or radar unit failed one morning while running errands, resulting in 5 separate ADAS system failures. With these safety features not working, our safety and the safety of others is at risk. We took it to our dealer and were told we would have to pay a diagnostic fee of $205, even though they clearly already knew what the problem was- based on the multiple complaints through NHTSA and various other forums and websites from Odyssey and other Honda model owners and across multiple years. The problem was confirmed by the dealer and they quoted us $2025 and we're still not sure if that includes just the camera and/or the radar unit, which is another $600 part. Other dealers have quoted only $1200 to fix the exact same thing, with others charging more than double that. The 5 separate warning messages scroll across our screen repeatedly and are very distracting as you're driving. With multiple electrical issues already in recall status by Honda, this is another one that they should be taking responsibility for and not dumping this defective electrical repair on their customers. Who's to say that we won't be in this exact same predicament 3 or 5 years from now if the part or parts aren't fixed! Definitely expect more from Honda... very disappointed and feel betrayed by the inferior parts they're passing on as quality products.