NHTSA Complaint #11682510 — 2014 HONDA ACCORD

I brought my 2014 Honda Accord to an authorized Honda dealership to have the CV axle recall completed. The dealership informed me that they would not perform the recall unless I paid out of pocket for “stripped/over-tightened bolts” that must be removed in order to complete the recall. Since this is a federal safety recall, I understand the law requires the manufacturer and dealer to complete the recall at no charge, including all labor and parts necessary to carry out the repair. By refusing to perform the recall unless I pay, the dealer is preventing me from receiving a federally mandated safety repair. I am requesting that NHTSA investigate this matter and ensure Honda/dealership complies with recall obligations.