NHTSA Complaint #11682346 — 2015 HONDA ACCORD

In 2017, my vehicle was part of a Honda recall for the battery sensor. I had the recall service completed at Colerain Honda in Cincinnati, OH. Honda marked recall repair as completed in 2017, but the same defect has been ongoing since 2021 through today. I have had to replace multiple alternators and batteries, believing the recall repair (battery sensor issue) was properly resolved, but the issue persists. This raises concern that the recall work was either not done correctly or not done at all. The dealership has refused to provide records or assistance, leaving me to cover repair costs throughout the years. This is a safety and reliability concern that remains unresolved. When I contacted the dealership, they were unable or unwilling to provide documentation of the actual recall repair outside of "it's been completed, we can't see back that far", leaving me uncertain whether the work was properly performed and how they did it. I was also treated rudely and dismissed when requesting answers or proof. This raises a potential safety risk: If the recall repair was never done, my vehicle is still at risk of electrical fire or failure. If the repair was improperly performed, it could leave me and other drivers in danger. I am requesting NHTSA investigate whether Honda and Colerain Honda fulfilled their recall obligations in this case.