NHTSA Complaint #11682328 — 2022 GMC SIERRA 1500

See attached document for complaint. Text from attached document: Unacceptable delays in repair: We have contacted 2 local dealerships, both of which have informed us that the necessary parts are unavaila ble and cannot provide a clear time line for when repairs will be completed. Leesburg Buick GMC Hummer (Country Buick GMC at time of vehicle purchase) Joyce Koons Buick GMC (Service Manager: Michael Nguyen) • Poor communication from GM: We have received no follow-up communication from GM regarding the status of the recall or expected resolution. We have contacted GM twice by phone using the number provided in the recall notice. During the first call, we were transferred to a dealer in Arizona- despite resid ing in Virginia. On our second call, on 8/2, we were informed that our case had been escalated and that we would be contacted within 24-48 hours. As of now, we have not received any return phone call. • Ongoing safety concerns: We are unable to drive the vehicle due to the risk of engine failure, which compromises our safety and that of others on the road.