NHTSA Complaint #11682148 — 2021 JEEP CHEROKEE

Insert, Padding issue reported to NHTSA

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Complaint Details

ODI Number	11682148
Vehicle	2021 JEEP CHEROKEE
Component	Insert, Padding
Date of Incident	August 18, 2025
Date Filed	August 21, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The padding (foam) underneath the cover of the car seat is cracked/broken. It is available whenever for inspection. By the foam being damaged, it is no longer safe to use according to multiple reliable sources. EvenFlo is claiming for it to be just as safe after reporting the damage. I have sent photos of the damage to EvenFlo and they claim that they will not replace it due to being bought from a 3rd party retailer (brand new) and also claim it’s still perfectly safe to use. It was also inspected by the hospital prior to bringing my daughter home (there was no damage).

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