NHTSA Complaint #11681977 — 2017 HYUNDAI ACCENT

On [XXX] driving home from Crestline to Covina. My car died to get onto the on ramp at the [XXX] I had to pull over to a side street. My brakes weren’t working no indication light came on. I had it towed to Fontana Hyundai where they did a diagnostic And said my catalytic converter was the problem they had one in stock they replaced it sidenote, I had an oil change the week before. I took the car home. I drove back to Crestline on Monday. My family was with me. My car was throwing smoke on acceleration. I took it back to the dealer. I left it the next day I had no phone call despite sending a text and a phone call message with no response. I picked up the car the following day at three. I was told they drove it and they had no problems And that the problem was my fault basically. I was told I needed a new engine. They didn’t know when it would happen. I filed a complaint with Hyundai. I requested a Goodwill request and was just informed today. It was denied due to not enough maintenance records. I had the oil changed regularly on that car. I had no prior problems with the engine. I am left now without a car and a $2500 bill and still no car and I’d like to know if there’s any action I can take moving forward. I did not get a phone call to say that my Goodwill claim was denied. It was just an email. Thank you in advance, Laura. I have more oil change receipts here. I also lived in the inland Empire for a while, and probably have more in those cities, but I don’t know where I got the oil changes and I didn’t have copies in my car. They denied my claim because I didn’t have enough maintenance records although I maintained the car and their catalytic converter broke my engine and I have no car now. We’d I took my car to Sako’s auto. He checked my oil. I had no oil in the engine and that was after my catalytic converter was repaired. My car is broken. They won’t fix it. I need to know what to do. I am not happy with this decision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B