NHTSA Complaint #11681536 — 2017 FORD EXPLORER

B-Pillar trim has an open recall on it. Both pieces have broken and are now coming off of the car. The drive side b-pillar broke in half and and is being held on by the power cord for the keyless entry and duct tape. The top half of the b-pillar flew off the car while going 70 MPH down the highway. I am lucky we caught the other one coming off before it flew off and hit another vehicle. Ford refuses to fix until they have a remedy for it. This has been an open recall since May and Ford still does not have a remedy. Tried to make an appointment with a dealer and the appointment was cancelled by the dealer because they do not have a fix. The pieces are now duct taped to the car and not sure how long that will hold with the heat in Texas. The interior is also exposed by several holes that we have attempted to cover with tape. . I am also unable to roll down both windows due to the way the part has to be duct taped to the car. The adhesive has been a known problem with previous recalls issued for the same problem. Called Ford customer care and was told until there is a fix, they do not have to fix the broken parts.