NHTSA Complaint #11681514 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the check engine warning light was intermittently illuminated. The contact stated that while driving at 25 MPH, the vehicle stalled. The contact was able to pull over to the side of the road, and the vehicle was able to restart. The contact stated that the failure had been recurring while driving, and the check engine warning light had become constantly illuminated. Additionally, the contact stated that upon starting the vehicle after the vehicle was refueled, the vehicle hesitated to respond while depressing the accelerator pedal. The contact stated that the failure persisted. The vehicle was taken to the dealer for the recall repair, but the dealer informed the contact that the recall repair could only be completed after the engine had completely failed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.