NHTSA Complaint #11681477 — 2012 TOYOTA PRIUS C

I own a 2012 Toyota Prius C with approximately 156,578 miles. The vehicle has been diagnosed with C1391 – Abnormal Leak in Accumulator, which causes the brake actuator to lose hydraulic pressure. This results in frequent buzzing from the actuator pump, illuminated warning lights (BRAKE, ABS, Traction Control), and loss of ABS and stability control. The condition increases stopping distance and creates a serious safety hazard. Toyota previously acknowledged this exact defect under Customer Support Program CSP 21TE01, which covered brake booster and pump assemblies for certain Prius and Prius C models when codes such as C1391 were present. However, the program expired on November 30, 2022, and my vehicle is just over the 150,000-mile coverage limit. Despite this, my Prius exhibits the same defect that Toyota has already recognized as a safety-related issue. Toyota Carlsbad confirmed the diagnosis and quoted $3,399.55 plus tax for repair, with a reduced courtesy estimate of $2,817.86 plus tax, but declined goodwill assistance since CSP 21TE01 expired. Given the widespread reports of brake actuator failures in Prius models, I believe this represents a systemic safety issue that warrants NHTSA investigation and potential recall/extended coverage.