NHTSA Complaint #11643434 — 2012 TOYOTA PRIUS C

The brakes on this Prius started to make weird noises. Because it is a hybrid, I wasn't sure if it was normal. After searching online, it is a known issue. The car has just under 76,000 miles on it. It might be worth $7000 on a good day. Toyota wants to replace two brake parts, numbered 47050-52020 and 04006-74152 to a tune of $2700. According to a Toyota bulletin, this job should take 2.3 hours. For that amount of work, my local Toyota shop wants almost $2000 in labor. My car was seen by the local shop (being on an island, it is literally the only Toyota shop that this car can be seen) when the "customer support program" 21TE01 was in place and they did nothing. Now, the time window has disappeared, even though we only have half of the maximum number of miles to get the repair. Toyota should be ashamed of themselves.