NHTSA Complaint #11681455 — 2019 HONDA PILOT

To Whom It May Concern, I am submitting this complaint through the National Highway Traffic Safety Administration regarding a serious and unresolved safety-related defect on my 2019 Honda Pilot (VIN: [XXX] ]). The vehicle’s front camera system failed, disabling essential safety features including Lane Keeping Assist, Adaptive Cruise Control, and Collision Mitigation Braking. These systems are part of Honda’s Advanced Driver Assistance System (ADAS) and are integral to safe vehicle operation. Their failure constitutes a critical safety defect, not a routine maintenance issue. Misrepresentation by American Honda I was initially assigned to a case manager named Christian at American Honda. During our recorded phone conversations, Christian falsely claimed that the discount I received from the dealership was provided by American Honda, even though the dealership is an independent franchisee and American Honda has no control or direct relationship over the dealership. Upon direct inquiry, the dealership confirmed that the discount was offered solely through my business account and my relationship with them and had no connection to American Honda. When I requested written confirmation of this claim, American Honda refused to provide any documentation, despite the fact that all conversations were recorded by them. These recordings contain critical evidence of misrepresentation and should be reviewed as part of this dispute. If necessary, I am prepared to request that these recordings be subpoenaed for formal review. Ongoing Safety Concerns Prior to the complete failure of the camera, I experienced multiple false collision warnings, including dashboard alerts, steering wheel vibration, and automatic braking — even when vehicles were traveling in the opposite direction and posed no threat. These false activations were not only alarming but dangerous, and they indicate a pattern of malfunction in the camera system long before its final failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.