NHTSA Complaint #11681291 — 2013 FORD EXPLORER

BACK OVER PREVENTION issue reported to NHTSA

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Complaint Details

ODI Number	11681291
Vehicle	2013 FORD EXPLORER
Component	BACK OVER PREVENTION
Date of Incident	March 31, 2025
Date Filed	August 18, 2025
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the camera image fluctuation on and off, and the image then froze intended and the back over prevention camera became inoperable. Additionally, the message to "Contact the Dealer" was displayed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.

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