NHTSA Complaint #11681289 — 2017 JEEP WRANGLER

The contact owns a 2017 Jeep Wrangler. The contact stated that the transmission independently shifted out of reverse(R). The contact immediately grabbed the gear shifter immediately and shifted back into reverse(R). The vehicle was taken to a certified mechanic to be diagnosed. The contact was informed that the transmission crankshaft and drive train had failed and needed to be replaced. The vehicle was repaired. The failure returned several weeks later. The vehicle was taken to another certified mechanic, was diagnosed it with transmission failure. The contact was informed that the transmission needed to be replaced. The contact learned that the transmission had been replaced by the previous owner at 9,588 miles in 2019. The vehicle was not repaired again. The dealer was contacted and notified of the failure. The dealer had not diagnosed or repaired the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 37,000.