NHTSA Complaint #11681256 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part required for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check oil light was illuminated. The vehicle was taken to the dealer, who diagnosed that the light was illuminated due to a frayed wire. The wire was replaced. The dealer ended up denying the repair. The dealer asked if the check engine warning light was illuminated, if the vehicle sputtered, or if there was smoke coming from the vehicle. The vehicle was not repaired. The contact stated that the remedy stated that the vehicle would be repaired immediately, without mentioning any requirements prior to the repair. The contact called another dealer, Hempstead Ford (301 N Franklin St, Hempstead, NY 11550), who confirmed the information. The manufacturer was made aware of the issue and confirmed the dealer information. The manufacturer advised the contact not to drive the vehicle for over an hour. The failure mileage was approximately 49,143.