NHTSA Complaint #11680996 — 2021 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11680996
Vehicle	2021 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	August 12, 2025
Date Filed	August 15, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

My vehicle was driving fine and I pulled up to a stop light. When I stepped on gas to drive after the light switched, the car would not move and made a loud noise. The brake automatically kicked in and car would not move. This could have been very dangerous as someone could have slammed into the back of my car which could have caused serious damage to me or my children. There was absolutely no warning of anything wrong with my car. I had to have my vehicle towed to a garage. The PTU in my jeep went with absolutely no warning. This part is on back order apparently because there are so many issues with this part on jeeps. Prior year jeeps have this item as a recall which leads me to believe that this is a Jeep problem that should have been fixed already. So now I am without my vehicle for a month.

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