NHTSA Complaint #11680730 — 2020 BMW X5
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11680730 |
| Vehicle | 2020 BMW X5 |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | ME |
Consumer Description
Suspension "clunking noise" when going slowly over bumps. Oct. 14, 2024 32,688 miles. BMW dealer replaced left front Tension Strut due to Balljoint failure/defect @ owner expense. Tire wear indicated excessive "play" in joint for some time. I had complained to BMW dealer since the car was new that it did not track straight. Car was previously aligned several times by BMW dealer but defective ball joint was not identified until i brought "clunking" noise to their attention. Balljoint failure can result in loss of control resulting in a CRASH.
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