NHTSA Complaint #11680714 — 2022 KIA SELTOS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11680714
Vehicle 2022 KIA SELTOS
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

My car was part of the original Kia engine recall for 2021-2023 Seltos'. At the initial appointment I was told that my car had failed the test and would require a new engine. Then I was called and told that Kia had issued an update on the recall and that I would have to bring it in for a different test. I called Kia's corporate office and was told on the phone by them (the guy refused to give me his name) that even if my car did fail a second time that it was hard telling when it could be fixed because they didn't have the engines to replace them with and they were on back order. Then I was told that my car had magically passed the second test. I maintained that I disagreed with them because my car still has issues going uphill and when you pull out it feels like all the power drains. They informed me that they disagreed and the technician had test driven it and didn't have any issues. They tried to coerce me into saying that it was fixed. Kia even contacted me multiple times trying to get me to "agree" that my car was fixed and I refused to answer their calls anymore. I do not agree that my car is fixed and I feel that they are just trying to rip people off.

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