NHTSA Complaint #11680541 — 2015 HONDA ODYSSEY

What happened? When I took my 2015 Honda Odyssey (VIN: [XXX] ) to a Honda dealer for service, I was told Honda’s internal database incorrectly shows the vehicle as having a salvage/junk title. Minnesota DMV records confirm my title is clean. Component/system affected: This error prevented the dealer from performing warranty-covered inspections and potential repairs on safety systems including brakes, electronic stability control, and adaptive cruise control. These systems are still in use and available for inspection upon request. Safety risk: By denying service due to an incorrect salvage status, the vehicle could continue operating with undetected or unrepaired safety defects, putting myself, my passengers, and other drivers at risk. Confirmation: The problem was confirmed by the Honda dealer’s service department, which refused service solely due to Honda’s salvage designation. Inspection history: The vehicle has been inspected by the dealer but no repairs were performed because of the incorrect salvage status. The Minnesota DMV verified that my title is clean and unbranded. Warning signs/messages: There were no warning lamps prior to the incident; the issue arose only when the VIN was entered into Honda’s system for service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)