NHTSA Complaint #11680528 — 2018 NISSAN ROGUE

The vehicle has hesitated intermittently for some time. More recently, it becomes stuck in 1st gear, revving to over 4,000 RPM. The only temporary fix for both issues is to turn off the engine and restart. Service Visits: 1. 7/22/2025 – Tacoma Nissan – 77,663 miles - Reported intermittent sluggishness and hesitation when accelerating. - No codes found. - Requested CVT fluid check per TSB. Dealer refused unless I paid for a full fluid change. 2. 7/24/2025 – Korum Nissan – 77,731 miles - Paid for CVT fluid change since Tacoma Nissan refused to inspect without it. - Problem persisted. 3. 7/28/2025 – Korum Nissan – 77,960 miles - Reported hesitation and possible limp mode. - No codes found; no repairs made.I am filing this complaint regarding my 2018 Nissan Rogue S AWD with an ongoing CVT transmission problem. This model is known to be affected by documented transmission issues, and Nissan has issued multiple Technical Service Bulletins (TSBs) — specifically NTB15-083b and NTB20-035a — covering situations exactly like mine, where the transmission exhibits hesitation, poor acceleration, or becomes stuck in low gear without storing any diagnostic trouble codes. Relevant TSB Guidance as It Applies to My Case: - NTB15-083b and NTB20-035a instruct that even when no DTCs (diagnostic trouble codes) are present, service departments must follow Nissan’s CVT performance diagnostics. - This includes checking CVT fluid condition, inspecting for internal pressure loss, and assessing for mechanical wear that may require replacement. - These TSBs also address repeated hesitation, sluggish acceleration, or limp mode behavior that temporarily resolves when the ignition is cycled — exactly what my vehicle experiences. Despite three documented service visits in July 2025 confirming my complaints and matching these TSB descriptions, the dealerships did not follow the required TSB procedures or replace the transmission. With my factory warranty expiring on August 24, 2025, I am at immediate