NHTSA Complaint #11680407 — 2021 TOYOTA RAV4

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11680407
Vehicle 2021 TOYOTA RAV4
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

The seat stops moving forward and back on one side. This issue is caused by a gear that is prone to breaking in models 2019-2024 on the RAV4. As a result, you can't move your seat forward or backward, and it could get stuck. This is a risk because people need to be able to adjust the car seat to fit inside the car properly. If the seat becomes stuck or wedged in the wrong position, it could cause the airbags to deploy incorrectly for the person sitting in the seat. This issue can affect drivers. There is an entire Reddit thread dedicated to it, and even a third-party seller of replacement gears, because Toyota's repair cost exceeds $2000, as you have to buy an entire new rail system instead of a single gear. I took it to the dealership and got a quote for the repair. There was no error message, and it just stopped one day after my wife moved the seat up; it would no longer go back. I'm not sure what caused this, but it seems like a significant issue that the driver's side seat can't be adjusted.

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